TOS Genie

Twitch vs Zoom: whose terms are worse?

Twitch has the better terms. Twitch scores 62/100 (grade D) and Zoom scores 81/100 (grade F). Lower is better.

QuestionTwitchZoom
Can I sue them? Not found in this document. high

If you have a dispute with Zoom, you'll have to arbitrate it instead of going to court. You also can't bring class-action claims against Zoom. To opt out of arbitration, go to your account settings within 30 days of agreeing to these terms.

Can I join a class action? high

You can't sue Twitch as part of a class action lawsuit.

high

You can't bring class-action claims against Zoom. This means if you have a problem, you'll have to take it up individually, not as part of a group.

Do they sell my data? Not found in this document. medium

Zoom can access and use your content for specific purposes, like providing the service or complying with laws. Review Zoom's data usage policies to understand how your content will be used.

Do they own what I post? Not found in this document. medium

By using Zoom, you give Zoom a license to use your content. This license is perpetual, worldwide, and non-exclusive, which means Zoom can use your content for various purposes.

Does it renew on its own? Not found in this document. medium

Your subscription will automatically renew unless you opt out at least 30 days before the end of your current term. Check your subscription settings to opt out of auto-renewal.

How long do I have to act? high

You have one year from when something goes wrong to start a lawsuit. After that, you can't sue them.

medium

If you have a dispute with Zoom, you must submit it within 30 business days. If you don't, you might lose your right to dispute the issue.

Can they raise the price? Not found in this document. medium

Zoom can change its prices at any time, but it will give you at least 30 days' notice before the change takes effect.

Can they change the deal? medium

Twitch can change these terms at any time, and if you keep using the service, you're agreeing to the new terms.

medium

Zoom can make changes to its terms of service at any time, and it's your responsibility to regularly check for updates.

What if they cause harm? high

If their outage costs you money, the most you can get back is what you paid them last month. This limit applies even if you're a consumer in the EU, EEA, UK, or Switzerland.

high

If Zoom's outage or other issue costs you money, the most you can get back is what you paid Zoom the previous month.

Can they close my account? high

Twitch can terminate your account at any time, with or without notice.

medium

Zoom can terminate your account at any time, and you can also terminate your account by contacting Zoom.

Whose courts decide? medium

Any disputes will be governed by California law and resolved in California courts, unless you're a consumer in the EU, EEA, UK, or Switzerland, in which case you can resolve disputes in your local courts.

medium

These terms are governed by California law, which means any disputes will be resolved according to California law.

Can I get my money back? Not found in this document. low

Zoom's refund policy is not clearly stated, but it seems that all payments are non-cancelable and non-refundable.

Who is allowed to use it? high

You must be at least 13 years old to use Twitch.

Not found in this document.
What else should I know? high

You agree to compensate Twitch for any damages or losses they incur due to your use of the service.

Not found in this document.

Generated by AI and it can be wrong. Twitch last read August 27, 2026; Zoom last read September 16, 2026. Grades follow the published methodology.