Zoom's terms of service, in plain English

If you have a dispute with Zoom, you'll have to arbitrate it instead of going to court. You also can't bring class-action claims against Zoom. To opt out of arbitration, go to your account settings within 30 days of agreeing to these terms.

“arbitrate certain claims”

Section 27

You can't bring class-action claims against Zoom. This means if you have a problem, you'll have to take it up individually, not as part of a group.

“not bring class-action claims”

Section 27

If Zoom's outage or other issue costs you money, the most you can get back is what you paid Zoom the previous month.

“release Zoom from, and waive your right to recover”

Section 26

Zoom can access and use your content for specific purposes, like providing the service or complying with laws. Review Zoom's data usage policies to understand how your content will be used.

“access, process or use Customer Content”

Section 10.2

By using Zoom, you give Zoom a license to use your content. This license is perpetual, worldwide, and non-exclusive, which means Zoom can use your content for various purposes.

“grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license”

Section 10.2

Your subscription will automatically renew unless you opt out at least 30 days before the end of your current term. Check your subscription settings to opt out of auto-renewal.

“automatic renewals”

Section 14.1

If you have a dispute with Zoom, you must submit it within 30 business days. If you don't, you might lose your right to dispute the issue.

“thirty (30) business days”

Section 14.2

Zoom can change its prices at any time, but it will give you at least 30 days' notice before the change takes effect.

“change prices for the Services”

Section 12.3

Zoom can make changes to its terms of service at any time, and it's your responsibility to regularly check for updates.

“make modifications, deletions, and additions”

Section 15.1

Zoom can terminate your account at any time, and you can also terminate your account by contacting Zoom.

“terminate this Agreement, effective immediately”

Section 14.3

These terms are governed by California law, which means any disputes will be resolved according to California law.

“governed by and construed in accordance with the laws of the State of California”

Not specified in the provided document

Zoom's refund policy is not clearly stated, but it seems that all payments are non-cancelable and non-refundable.

“non-cancelable for the Initial Subscription Term”

Section 12.2