TOS Genie

Dropbox vs Spotify: whose terms are worse?

Spotify has the better terms. Dropbox scores 92/100 (grade F) and Spotify scores 70/100 (grade F). Lower is better.

QuestionDropboxSpotify
Can I sue them? high

If you have a dispute with Dropbox, you must try to resolve it informally first, and then you'll have to go through individual arbitration. You can't sue Dropbox in court, unless you opt out of arbitration within 30 days.

high

If you have a dispute with Spotify, you must use arbitration instead of going to court. This means you won't be able to sue Spotify in court or be part of a class action lawsuit. You must send a written notice to Spotify before starting arbitration, and you have 60 days to try to resolve the issue informally before proceeding with arbitration.

Can I join a class action? high

You can't bring a class action lawsuit against Dropbox. If you have a dispute, you'll have to resolve it individually.

high

You can't be part of a class action lawsuit against Spotify. If you have a dispute, you must resolve it individually through arbitration.

Do they sell my data? medium

When you use Dropbox, you give them permission to access, store, and scan your files to provide their services. This includes sharing your data with their affiliates and trusted third parties.

Not found in this document.
Do they own what I post? low

Dropbox says these terms don't give them any rights to your files, but it's not entirely clear what that means.

low

You have a limited license to use Spotify's content, but you don't own it.

Does it renew on its own? high

If you have a paid Dropbox account, it will automatically renew and charge you unless you cancel it.

medium

Your subscription will automatically renew unless you cancel it. You can cancel at any time, but you won't get a refund for the current month.

How long do I have to act? Not found in this document. high

You must start arbitration within 1 year of when the dispute arose, or you'll lose your right to make a claim.

Can they raise the price? high

Dropbox can change the fees for their services, and they'll give you at least 30 days' notice before the change takes effect.

medium

Spotify can change its prices at any time, and you'll be notified of changes. If you don't agree with the price change, you can cancel your subscription.

Can they change the deal? high

Dropbox can change these terms at any time, and the updated terms will be effective no less than 30 days after they notify you.

medium

Spotify can change its terms at any time, and you'll be notified of changes. If you don't agree with the changes, you can close your account within 30 days.

What if they cause harm? high

If Dropbox's service causes you financial loss, the most you can get back is $20 or 100% of your last payment.

high

If Spotify's outage or failure costs you money, the most you can get back is $30 or what you paid them last month, whichever is greater.

Can they close my account? high

Dropbox can terminate or suspend your account at any time, and if they do, you won't be able to access your files.

Not found in this document.
How closely am I tracked? medium

Dropbox may review your conduct and content to ensure it complies with their policies, and they can terminate your account if it doesn't.

Not found in this document.
Whose courts decide? Not found in this document. medium

New York law applies to these terms, and any disputes will be resolved in New York courts or through arbitration.

Who is allowed to use it? Not found in this document. low

You must be at least 18 years old to use Spotify, or 13 years old with parental consent.

Generated by AI and it can be wrong. Dropbox last read August 27, 2026; Spotify last read August 27, 2026. Grades follow the published methodology.