TOS Genie

HBO Max's terms of service, in plain English

Among the most aggressive terms we see. Risk score 81/100 · 10 clauses that matter · 5 high risk

HBO Max automatically renews subscriptions and charges your payment method, with no refunds for canceled subscriptions.

Watch this document We re-read it on a schedule. If it changes, you hear about it in dollars and days.

What you sign away

  • The right to a refund for canceled subscriptions
  • The right to participate in a class action lawsuit
  • The right to sue in court
  • The right to control how your personal information is used
high risk Automatic renewal

Auto Renewal

Your subscription will automatically renew at the end of each billing period, and you will be charged the applicable Subscription Fee unless you cancel before the renewal date.

What to do about it · Before the end of your Free Trial Period or Promotional Period
  1. Check your Subscription settings in your HBO Max account to see your next billing date.
  2. Cancel your Subscription before it renews to avoid being charged for the next cycle's Subscription Fee.
high risk Limits on their liability

Limitation of Liability

If HBO Max's service causes you financial losses, you can only recover up to the amount you paid for your last month's subscription.

high risk Forced arbitration

Arbitration

Any disputes with HBO Max will be resolved through arbitration, rather than in court, and you will not be able to participate in a class action lawsuit.

What to do about it
  1. Review the Arbitration provision in the Terms of Use.
  2. Contact HBO Max Customer Support if you have questions or concerns.
high risk Class action waiver

Class Action Waiver

You waive your right to participate in a class action lawsuit against HBO Max.

high risk Refunds and cancellation

Refunds

Subscription Fees are non-refundable, and you will not receive a refund if you cancel your Subscription.

medium risk Changes without notice

Changes to Terms

HBO Max may change the Terms of Use at any time, and it's your responsibility to review the changes and understand how they affect your use of the Platform.

What to do about it
  1. Review the changes to the Terms of Use.
  2. Contact HBO Max Customer Support if you have questions or concerns.
medium risk Price changes

Price Changes

Your Subscription Provider may change the amount of the Subscription Fee, and you will be notified of the change in accordance with applicable law.

What to do about it
  1. Check your Subscription settings in your HBO Max account to see if your Subscription Provider has changed the Subscription Fee.
  2. Contact HBO Max Customer Support if you have questions or concerns.
medium risk Account termination

Account Termination

HBO Max may restrict, suspend, or cancel your Subscription due to lack of payment or other reasons specified in the Terms of Use.

What to do about it
  1. Contact HBO Max Customer Support to restrict, suspend, or cancel your Subscription.
  2. Review the Terms of Use to understand the grounds for termination.
medium risk How long data is kept

Data Retention

HBO Max collects personal information from you, including your viewing activity and device information, and uses it to provide the Platform and improve your experience.

What to do about it
  1. Review HBO Max's Privacy Policy to understand how your personal information is collected and used.
  2. Contact HBO Max Customer Support if you have questions or concerns.
medium risk Tracking and profiling

Tracking

HBO Max uses various technologies to track your activity on the Platform, including your viewing history and device information.

What to do about it
  1. Review HBO Max's Privacy Policy to understand how your personal information is used for tracking.
  2. Contact HBO Max Customer Support if you have questions or concerns.

Generated by AI and it can be wrong. Every point links to the source clause so you can check it. This document was last read on September 1, 2026. Read the original.